Keeping critical systems running without disruption
Operational ownership of critical environments to ensure stability, availability and predictable performance
For CIOs, COOs, Heads of IT Operations
Why it matters now?
Operational complexity is a business risk
The biggest challenge
Operational IT cost & incident exposure (index)
Driven by aging systems, cloud sprawl, fragmented support models and increasing security demands.
Operational overload
Internal teams overloaded with maintenance and firefighting.
Up to 30-40% of IT capacity consumed by non-value-adding operational work.
Availability & performance risk
Downtime directly affects revenue, reputation and compliance.
Even short outages can cost €100k-€500k per hour in enterprise environments.
Unpredictable support quality
Multiple vendors, unclear ownership and slow response times.
Extended MTTR and inconsistent service levels across systems.
A team of IT experts ready to take responsibility in complex enterprise environments.
Experts
With over a decade of delivery, Onwelo helps organizations turn technology into measurable business results.
Years experience
Certified standards of quality and information security.
Certified
Our approach to Managed Services
Operations designed as a continuous service, not a helpdesk
Stabilise
Secure and baseline critical systems: environment assessment, risk analysis, SLA definition, takeover planning.
Operate
Run systems reliably 24/7: monitoring, incident management, change and release support.
Secure
Embed security into daily operations: SOC integration, vulnerability management, compliance monitoring.
Optimise
Continuously improve cost and performance: capacity optimisation, cost control, automation of recurring tasks.
Evolve
Prepare systems for future change: technology refresh planning, cloud optimisation, knowledge transfer.
What Managed Services change in numbers
Our Managed Services engagements consistently improve key operational metrics:
arrow_upward 99.9%
Service availability
Across managed production environments.
arrow_downward 50%
Incident response time
Through proactive monitoring and automation.
arrow_downward 30%
Operational workload
By removing repetitive and manual tasks from internal teams.
When plans become performance
Stable operations maintained through ownership, monitoring and continuous optimisation
Zero-downtime support for mission-critical production systems
What powers it
Operations work best when technology, process and ownership are aligned
Monitoring & Observability
Real-time visibility across systems and environments.
Faster detection and lower MTTR.
Monitoring & Observability
Real-time visibility across systems and environments.
Faster detection and lower MTTR.
Automation & Runbooks
Standardised responses to recurring incidents.
Reduced manual effort and human error.
Automation & Runbooks
Standardised responses to recurring incidents.
Reduced manual effort and human error.
Security Operations
Continuous threat detection and compliance monitoring.
Lower exposure and faster incident containment.
Security Operations
Continuous threat detection and compliance monitoring.
Lower exposure and faster incident containment.
Cloud & Platform Operations
Managed hybrid and cloud-native environments.
Cost control and performance stability.
Cloud & Platform Operations
Managed hybrid and cloud-native environments.
Cost control and performance stability.
Let's turn it into results
Let's talk about how to stabilise your systems, and give your teams space to deliver value
Talk to our Strategic Technology Consulting team
Talk to an services expert or get service overview
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ISO / TISAX certified • NPS 9.2 • 400 + experts